Quality policy

Our slogan

«Security, Efficiency, Quality!»

Goals

Ensure leading position of the company on the domestic and international markets of air cargo ground handling services.

Maximal satisfaction of constantly growing needs and expectations of customers by providing them with a wide range of quality services related to ground handling in accordance with international and Russian standards.

Achieving the goals

The use of a control system for the application and implementation of General principles, systems, programs, processes, procedures and plans throughout the organization.

Continuous improvement of enterprise management system and increasing the level of security, safety and quality.

Applying the policy according to which a high level of safety is a fundamental priority, and all positions that are important to safety must be taken by persons with appropriate knowledge, skills and qualifications.

The preservation of personnel potential, the constant improvement of professionalism and competence of staff and their involvement in the processes of continuous quality improvement.

Ensuring the availability of funds, workspace, equipment, and production environments necessary to meet the requirements of safety, security and quality.

Care of health and safety of employees in accordance with applicable laws, rules and regulations.

Ensuring the awareness of employees about their job responsibilities and in accordance with applicable laws, regulations and rules.

Implementation of the strategy of prevention of environmental pollution during the execution of works on ground handling in accordance with applicable laws, rules and regulations.

Taking effective management decisions based on analysis of data and information on the activities of the enterprise.

Reduce the possibility of adverse business events and to minimize their consequences through the application of a comprehensive risk management program.

Implementation and development of an open reporting system in order to: demonstrate the stable position of the enterprise in the market of air cargo services and progressive management to clients, partners, and suppliers; gain advantage in the market of air transport; improving strategic and operational management of the company; attract and retain qualified personnel; management of information about violations received from employees, providing employees with guarantees of confidentiality and that a violation report will not result in disciplinary or punitive measures against the author or others involved in the violation, if cause of such violations are not illegal activities, intentional misconduct or other actions, responsibility for which is stipulated by the Russian laws or regulations of the company.

Cost reduction, through the introduction into processes of advanced technologies, software, modern equipment and materials.

The improving profitability of services provided.

The absence of complaints from clients and partners.

Mutually beneficial supplier relationships.

Top management of the enterprise assumes the obligation to follow the requirements of the quality management system, to allocate the necessary compliance resources to make decisions in accordance with the principles of policy in the field of quality, to ensure compliance with Russian legislation and international industry standards, to ensure the required level of safety throughout the organization, to support the quality management system up to date and continually improve its effectiveness.

General Director
Vladimir Novikov